In India’s fast-evolving legal-tech ecosystem, very few platforms manage to move beyond advisory services and become technology-led operating systems. Lawyered is one such exception.
The transformation of Lawyered from a legal assistance idea into a nationwide, tech-driven legal infrastructure platform began in 2023, when Founder & CEO Himanshu Gupta articulated a clear but complex vision:
to make legal resolution immediate, structured, and operationally reliable, particularly for India’s mobility and transportation ecosystem.
Executing this vision at scale required deep alignment between business intent and technology architecture. That responsibility was led by Gajendra Singh, CEO of Webkype, working closely with Shakti Pratap (CTO) to convert Lawyered’s vision into a production-grade technology platform.
Understanding the Vision: Law as Infrastructure, Not Consultancy
Himanshu Gupta’s insight was rooted in a real operational gap.
India’s legal market—estimated at over $55 billion—is large but structurally fragmented. Legal help is often reactive, opaque in pricing, and slow to respond, particularly in roadside and regulatory incidents involving trucks, fleet operators, cab aggregators, and private vehicle owners.
For Lawyered, the goal was not to create another lawyer marketplace.
The goal was to build a real-time legal response system, where:
- Legal help could be accessed instantly
- Incidents could be resolved without court visits where possible
- Pricing and outcomes were predictable
- Enterprises could track compliance, risk, and costs centrally
Gajendra Singh’s role was to absorb this vision at a systems level and design technology that could execute it consistently—without relying on manual coordination or individual discretion.
Reimagining Legal Resolution as a Workflow Problem
A critical design insight shaped the platform architecture:
Most legal emergencies start with a phone call, not a form.
Roadside challans, detentions, accidents, and FIR-related issues demand real-time response. Traditional ticketing or email-based systems fail in these moments.
Under Gajendra Singh’s guidance, Webkype built Lawyered’s platform with IVR as the entry point, not a support layer. The system was designed so that:
- IVR calls automatically trigger CRM records
- Subscriber, vehicle, and historical data appear live during calls
- Incidents are logged in real time
- Calls are routed dynamically based on location, language, and case type
- Resolution paths are suggested using rule-based and AI-assisted workflows
- Billing, wallets, and settlements are triggered automatically
This converted IVR from a call-routing mechanism into an operational command layer, enabling faster resolution and measurable service-level outcomes.
Building the Core Technology Stack
Once the incident-resolution layer was established, the broader challenge emerged: Lawyered was no longer a legal startup—it was becoming a national operations platform.
Webkype delivered an end-to-end technology stack that included:
1. Custom ERP System
- Operations management
- HRMS for agents and internal teams
- Vendor and lawyer onboarding
- Accounting, invoicing, and GST workflows
- Audit-ready MIS and reporting
2. AI-Enabled CRM
- Lead and subscriber lifecycle management
- Incident tracking and SLA monitoring
- IVR integration with contextual data fetch
- Automated communication across SMS, WhatsApp, and email
3. Lawyer Marketplace
- Onboarding and management of 70,000+ lawyers
- Preference-based matching (language, geography, case type)
- Performance tracking and ratings
- Automated payouts and wallet settlements
4. Mobile Applications
- Subscriber app for incident creation, tracking, and payments
- Lawyer app for case acceptance, updates, and earnings
- Real-time notifications and document access
This architecture allowed Lawyered to operate as a single, unified system rather than disconnected tools.
Financial Architecture as a Growth Enabler
A key but often overlooked aspect of Lawyered’s transformation was financial system design.
Lawyered’s revenue model spans:
- Subscriptions
- Per-incident transactions
- Enterprise contracts
- On-site lawyer deployments
- Future API-based services
Gajendra Singh ensured that financial workflows were embedded directly into the platform:
- Automated invoicing and receivables
- Wallet-based micro-transactions
- Lawyer and vendor settlements
- Real-time financial dashboards for leadership
This discipline enabled Lawyered to scale transaction volumes without increasing operational risk—an essential requirement for institutional investors.
